SPUR bagged the ‘Order of Merit’ award for Urban Development and Housing Department, Government of Bihar Bihar wins SMART Governance Award at SKOCH Awards

Under Support Program for Urban Reforms (SPUR) it has bagged the ‘Order of Merit’ award for Urban Development and Housing Department, Government of Bihar at the prestigious SKOCH Awards held during September 2013. IPE Global is providing technical assistance to SPUR project in Bihar, which is an initiative of the Government of Bihar and is funded by Department for International Development (DFID). This award was bestowed under the category of SMART Governance to the ‘Centralized Grievance Redressal System for 141 ULBs of Bihar’. The intervention now features in the Merit List of India’s Best-2013. The Centralized Grievance Redressal System, not only seeks to improve government-citizen interface, but it is also designed to enhance accountability and improvements in municipal services. It provides a uniform platform to register citizens’ grievances and to give feedback. The intervention has a well-defined escalation matrix for non-adherence to defined timelines for grievance redress. An SMS gateway has been integrated for information to citizens and action taking authority and its centralized implementation set-up facilitates economy of scale and ensures no additional financial burden on the ULB’. The system was launched in February 2013 and has been working well with 80% of grievances successfully closed.


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