Under Support Program for Urban Reforms (SPUR) it has bagged the ‘Order of Merit’ award for Urban Development and Housing Department, Government of Bihar at the prestigious SKOCH Awards held during September 2013. IPE Global is providing technical assistance to SPUR project in Bihar, which is an initiative of the Government of Bihar and is funded by Department for International Development (DFID). This award was bestowed under the category of SMART Governance to the ‘Centralized Grievance Redressal System for 141 ULBs of Bihar’. The intervention now features in the Merit List of India’s Best-2013. The Centralized Grievance Redressal System, not only seeks to improve government-citizen interface, but it is also designed to enhance accountability and improvements in municipal services. It provides a uniform platform to register citizens’ grievances and to give feedback. The intervention has a well-defined escalation matrix for non-adherence to defined timelines for grievance redress. An SMS gateway has been integrated for information to citizens and action taking authority and its centralized implementation set-up facilitates economy of scale and ensures no additional financial burden on the ULB’. The system was launched in February 2013 and has been working well with 80% of grievances successfully closed.
Ricardo has 35 years´ experience in private sector development, regulatory reform, regional and local economic development in the European Union, Western Balkans, Easter Partnership Countries, Middle East, Africa, etc. He is tasked with developing our strategic operations in continental Europe and Ukraine.
Ricardo is a seasoned international development professional with over 30 years of experience designing and delivering Private Sector Development and economic growth initiatives across more than 50 countries spanning Central, Eastern and Southeast Europe, the CIS, Africa, MEDA, and Asia. He holds both a bachelor’s degree and PhD from the London School of Economics and Political Science (LSE) and is a Certified Management Consultant (CMC).
Ricardo brings a unique combination of strategic insight and practical implementation expertise. He has led high-impact assignments for key development institutions, including the European Commission, OECD, GIZ, FCDO/DFID, UNDP, UNCTAD, EBRD, ILO, ADB, World Bank, USAID, and Danida.
With a deep and practical understanding of institutional architecture, policy environment, and post-conflict recovery dynamics, and a career spanning over 30 years across transition economies, Ricardo brings not only technical depth but also a trusted reputation among donors, policymakers and peers.He is leading Triple Line’s strategic expansion into continental Europe, including Ukraine, while strengthening our credibility across the broader region and beyond. Proven Expertise Across Our Core Pillars. Ricardo’s work focuses on the areas central to Triple Line’s evolving service offering: Governance & Institutional Reform: advising public institutions on regulatory impact, policy reform, and donor coordination, Private Sector Development: strategy development for SME ecosystems, innovation, and competitiveness, Infrastructure Enabling Conditions: support for investment climate improvement and regional/local economic development and Cross-cutting themes, including green transition, women’s economic empowerment, and inclusive growth
