Core Policies and Rules: Quality Policy

Quality management system : IPE Global is an ISO9001:2008 organisation with policies and practices to promote quality in service delivery. IPE Global is certified in quality management by ‘Bureau Veritas Certification Private Limited’. IPE Global has quality objectives with measurable indicators for every aspect of service delivery including top management and project quality.

Commitment : IPE commits to deliver competitive, impeccable service to our clients and, where required, partner with organisations who share our mission and vision. IPE will develop a "Do it right, the first time" attitude towards our work and make that our only way of doing business.

• IPE Global staff works in an open and interactive environment, where interaction with senior staff and key experts are promoted by the top management by means of organizing in-house trainings, brainstorming sessions and informal interaction;
• Good practices around the world are brought to the workplace by top management or international experts through regular Learning Sessions, in order to motivate project managers to value-add to the outputs.

Quality at the workplace : At the workplace IPE Global strictly follows ISO norms guided by the Procedure Manual, including standardisation of documents and records and copyright issues. In addition, the human resource department ensures that:

• IPE Global staff work in an open and interactive environment, where interaction with senior staff and key experts are promoted by the top management by means of organizing in-house trainings, brainstorming sessions and informal interaction;
• Good practices around the world are brought to the workplace by top management or international experts through regular Learning Sessions, in order to motivate project managers to value-add to the outputs.

Quality in interaction with clients : To ensure quality interaction for effective transmission of sector knowledge and understanding of cross-cutting issues,

• All communications and feedback are documented;
• Constant interaction with project experts & client associates are maintained through brainstorming exercises and direct communication;
• Favourable relationship with individual consultants & sub-contractors are kept by providing them with necessary information and assistance without violating company policies.

Quality in outputs produced : For each project, a Project Manager is assigned, who is supported by a Project Director to ensure overall quality of project outputs submitted to the client. It is also mandated that:

• There should be controls over all outsourced processes (indicated by acceptability of the deliverables)
• Consistency of quality performance across all departments/dimensions should be maintained (ensured by peer review for all key outputs by senior directors / advisors review)

Apart from the above, wherever possible, Project Director / Manager participate in client Missions as part of the efforts to improve client interaction, and ensure the project is taken towards its logical conclusion.

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